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Dubai’s RTA Announces New Peak-Hour Metro Protocols



Dubai's RTA Announces New Peak-Hour Metro Protocols

Dubai’s RTA Announces New Peak-Hour Metro Protocols. In response to the ongoing commitment to passenger safety, the Roads and Transport Authority (RTA) in Dubai has introduced new daily protocols at Dubai Metro stations, particularly targeting peak hours. The announcement, made on Tuesday, aims to streamline crowd management and enhance the overall commuting experience for residents and visitors alike.

Dubai’s RTA Announces New Peak-Hour Metro Protocols

The RTA has outlined specific timeframes during which crowd management protocols will be enforced at Dubai Metro stations. These designated hours are as follows:

7am to 9.30am: Morning Rush Hour
5pm to 8.30pm: Evening Rush Hour

During these peak periods, passengers are advised to plan their journeys in advance to minimize disruptions and ensure efficient travel.

Precautionary Measures and Passenger Guidance

To facilitate smooth operations and maintain safety standards, the RTA will implement various measures at Metro stations. This includes the installation of signboards providing essential information and guidance for commuters. Additionally, trained staff will be stationed at key points to offer assistance and ensure compliance with the established protocols.

Apologies and Commitment to Passenger Satisfaction

Acknowledging the potential inconvenience caused by these new protocols, the RTA reassures passengers that their primary concern remains the safe and timely arrival of commuters at their destinations. By implementing these measures, the RTA aims to uphold the highest standards of service while prioritizing passenger safety and comfort.

Impact of Recent Weather Events

The recent unprecedented rainfall on April 16 has necessitated ongoing adjustments to Metro operations. As a result, four stations—Onpassive, Equiti, Al Mashreq, and Energy—remain closed until further notice. The RTA continues to monitor the situation closely and will provide updates as the affected stations resume operations.

Advisory for Commuters

In light of the current circumstances, the RTA advises commuters to avoid using the Metro during peak hours whenever possible. Instead, passengers are encouraged to plan their journeys accordingly, taking into account the operational status of stations and the designated crowd management protocols.


The implementation of new Metro protocols underscores the RTA unwavering commitment to passenger safety and satisfaction. By proactively addressing peak-hour congestion and providing clear guidance to commuters, Dubai Metro aims to uphold its reputation as a reliable and efficient mode of transportation in the bustling cityscape of Dubai.

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